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Rosebank-based moving company World Moving & Storage has been named the ‘best of the best’ for Excellence in Customer Service Delivery at the 2021 Westpac Auckland Business Awards.
Director Bruce Reid said it was an incredible feeling for World Moving & Storage to be measured against others and determined to be the best. “[My fellow director] Dave and I couldn’t be prouder of the amazing group of people we work with. They thoroughly deserve the recognition, because they have earned it.”
World Moving & Storage has built its reputation on providing outstanding customer service. “Our team get that the job they are doing comes with some pretty stressed people and our job is to put them at ease,” said Bruce. “We want every interaction a customer has with any member of our team to make them feel ‘it’s ok we’ve got this’.”
“We get emails each day from people we have moved who want to say thanks. They get passed on to the team – because it’s always nice to get a thank you – but also to reinforce that they made a difference to someone’s move experience.”
The 2021 Westpac Auckland Business Awards received over 1,200 entries across Auckland covering nine categories, with World Moving & Storage also winning the North-West zone Excellence in Customer Service Delivery award in April. The zone awards culminated with the regional ‘best of the best’ dinner hosted by the Auckland Business Chamber, with the Excellence in Customer Service Delivery award sponsored by Barfoot and Thompson.
In their comments the judges said World Moving & Storage was a “truly remarkable business, growing and scaling through service based principles.”
Bruce is a little more circumspect: “Such feedback is humbling,” he says. “Our team do a great job, but we don’t always get it right and we aren’t afraid to acknowledge where there is room for improvement. We have a focus on making good better and better great, and are looking forward to the 2022 awards!”
About World Moving & Storage
World Moving & Storage has 20 years of experience moving Kiwis around the corner, down country and overseas. With crews of full-time, professional movers, and the right gear for the job, World Moving & Storage make household and commercial moves of any size easy.
Roundabout Magazine
This article was published in Roundabout Magazine Issue 187 (July 2022).